Privacy Policy

1. Information we collect

We may collect information you voluntarily provide to us, including:

• Name
• Business or company name
• Phone number
• WhatsApp number
• Email address
• Billing and payment information
• Project requirements
• Information submitted through contact or lead forms
• Information provided during consultations or client onboarding
• Information necessary to provide our services

We may also automatically collect certain technical information when you visit our website, including browser type, device information, IP address, pages visited, approximate location information, referring websites, and website usage information.

2. How we use your information

We may use collected information to:

• Respond to inquiries and requests
• Communicate with prospective and existing clients
• Provide and manage our services
• Prepare proposals, quotations, contracts and invoices
• Process payments
• Manage projects and client accounts
• Improve our website and services
• Analyze website traffic and performance
• Run and measure advertising campaigns
• Provide customer support
• Send service-related communications
• Conduct permitted marketing and email communications
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal obligations

3. Analytics and advertising technologies

Our website and services may use technologies including Google Analytics, Meta Pixel, Google Ads tracking, cookies, conversion tracking, and similar technologies.

These technologies may help us understand website activity, measure advertising performance, improve campaigns, and provide more relevant advertising.

Third-party platforms may independently process information according to their own privacy policies.

4. WhatsApp and communications

If you contact us through WhatsApp, phone, email, social media, or other communication channels, we may retain relevant communication information for customer service, project management, record keeping, and business purposes.

5. Sharing information

We do not sell your personal information as a commercial product.

We may share necessary information with trusted service providers, contractors, technology providers, payment processors, advertising platforms, hosting providers, analytics providers, or other third parties when reasonably necessary to operate our business or provide services.

We may also disclose information where required by law, legal process, regulatory requirements, or to protect our rights, clients, users, or property.

6. Client information

When providing marketing, advertising, web development, branding, or other services, we may process information supplied by clients.

Clients are responsible for ensuring that information they provide to us has been collected and shared lawfully and that they have the necessary rights and permissions.

7. Data security

We take reasonable administrative, technical, and organizational measures to protect information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data retention

We retain information for as long as reasonably necessary for business, contractual, legal, accounting, security, dispute-resolution, and operational purposes.

Retention periods may vary depending on the type and purpose of the information.

9. Third-party services

Our website and services may contain links to or integrations with third-party platforms, including advertising, analytics, social media, payment, hosting, communication, and other services.

We are not responsible for the privacy practices of third-party platforms. Users should review the applicable third-party privacy policies separately.

10. Children’s privacy

Our website and services are not intentionally directed toward children. We do not knowingly request personal information from children for independent commercial purposes.

11. Your choices

You may contact us regarding personal information you have provided to us, including requests concerning correction, access, or deletion where applicable. Requests can be submitted to support@theroyalsmedia.com.

12. Changes to this privacy policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, legal requirements, or business practices. The updated version will be posted on this page with a revised “last updated” date.

13. Contact

For privacy-related questions or requests: